Buying and Selling eBooks on eBay

Buying and Selling eBooks on eBay

Buying and Selling eBooks on eBay – Negative Feedback – What Should You Do? Unfortunately, there’s always one or two who will leave negative feedback regardless of how nice your emails are.

Normally it’s computer or Ebay newbies who don’t understand how to unzip or download the eBook or those who haven’t read the listing properly and think they’re getting a paper and ink product.

Don’t panic if you get negged. It will probably happen eventually but it’s not the end of the world and there are still ways to get it removed. Golden rule number one, never leave feedback first if you’re the seller. It’s easier for someone to leave a negative if you’ve already left a positive.

If you haven’t done so already go into your Ebay preferences and set it to leave good feedback automatically on receipt of good feedback.

This will stop a lot of negatives. However, if someone does leave you a negative simply leave one in return. If they didn’t contact you first put something like ‘Unwarranted feedback, buyer never contacted me to resolve!”

Now wait a few days and then go through the ‘Mutual Feedback Removal’ process. In the comment box it mentions it’s in both parties’ best interests to have the negative feedback removed as your feedback scores will go back up.

This method works nine times out of ten especially with those people who had 100% positive feedback before.

Always be polite though, I can’t stress that enough. It will be exasperating at times, especially as Ebay reminds the buyer to contact you before leaving negative feedback, but you’ll feel good about yourself when the negative gets removed.

The Complete Newbies Guide to Buying & Selling Ebooks On Ebay & The World Wide Web

Regards, Coyalita

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